Shipping policy
HON LAM LEE
Thank you for shopping with HON LAM LEE. We focus on providing premium bag products and reliable global logistics services for all customers. We strictly follow standardized packaging and dispatching procedures to ensure every order is delivered correctly, with intact product quality and within a reasonable logistics schedule.
1. Order Processing Time
Our warehouse team handles all confirmed orders within 1-3 business days, excluding weekends and official public holidays. During promotional campaigns and peak order seasons, a sharp increase in order volume may lead to extended processing cycles. We will promptly notify customers via email if any substantial shipping delays occur.
2. Shipping Fees and Delivery Estimates
Logistics fees for your purchase will be automatically computed and clearly displayed on the checkout page before payment confirmation, ensuring full pricing transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery durations are estimated references only. Actual delivery progress may fluctuate due to logistics carrier backlogs, customs clearance procedures, adverse weather conditions, regional logistical limitations and public holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched from our warehouse, you will receive an official shipment confirmation email equipped with exclusive tracking credentials.
Tracking data and real-time parcel logistics updates typically take 24-48 hours to activate and become accessible for online inquiry after carrier pickup.
4. Incorrect Address Liability Statement
Customers are required to double-check and validate the accuracy and completeness of their shipping address during checkout to avoid delivery errors.
HON LAM LEE assumes no legal responsibility for misdelivery, delivery failure or parcel loss caused by incorrect or incomplete address information provided by customers. Any parcels returned due to address mistakes will incur additional reshipping charges, which shall be borne entirely by the customer.
5. Lost or Damaged Parcel Handling Rules
Lost Packages:
If your parcel goes missing during transit, please submit a service request to our customer support team within 7 days of your expected delivery date for a formal investigation.
Damaged Items:
If your bag products arrive with broken parts, defective surfaces or damaged packaging, please contact our support staff within 48 hours after delivery. You need to provide clear photos of damaged goods and original packaging for verification. Our team will review the case carefully and resolve the problem in the fastest possible manner.
6. Product Care & International Shipping Regulations
All bag products are equipped with professional care and usage guidelines. Customers shall follow official instructions for daily use, cleaning and storage. HON LAM LEE is not liable for product damage caused by improper maintenance, unauthorized modification or human misuse.
All international cross-border shipments may be subject to destination-country customs duties, import taxes and clearance fees. These extra expenses are the sole responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or doubts regarding this Shipping Policy and your order logistics status, please feel free to reach out to us:
Trade Name: HON LAM LEE
Phone number: +852 2666 7230
Email: contact@voyagerpack.shop
Physical address: Fo Tan Road, Sha Tin, NT, Hong Kong SAR China